Refund Policy

Digital delivery and access

Delivery begins only after the payment provider confirms payment to our server and the requested supported project is generated. Build downloads are available for 7 days and include the initial generation plus one correction recalculation. Complete downloads are available for 30 days and include the initial generation plus up to three recalculations. A checkout return link alone does not prove payment or unlock content.

Refund requests

If you were charged more than once for the same order, were charged but did not receive access, or the service could not generate the purchased digital product because of a service error, request a refund through the Contact page. Include only the email used at checkout and the receipt or order reference; do not send card details or project measurements.

Because access to a digital product may begin immediately after confirmed payment, change-of-mind refunds after successful delivery may be limited where permitted by law. This does not restrict non-waivable consumer rights. We evaluate each request against the delivery and payment records and applicable law.

Disputes and timing

Please contact us first so we can investigate a missing delivery, duplicate charge, or other payment dispute. We will acknowledge a request and communicate the outcome through the contact channel supplied with it. Nothing in this policy prevents you from using rights available through your card issuer or under applicable law.

Taxes and receipts

Any applicable tax is calculated or displayed during provider-hosted checkout. Stripe provides the checkout and payment receipt when configured for the transaction. Contact us if you need help locating a receipt or believe tax was applied incorrectly.