Planner Help
Choose a project type, enter your measurements and check whether the current planner supports your setup.
Support topics
Choose a help area
Each topic links directly to the relevant tool or guide.
Measurements
Check reference points, opening dimensions, clearance, window travel and fit guidance.
Materials
Review material groups, estimate rough quantities and build a local budget from supplier prices.
Purchase / Download
Compare packages, review the sample, or get help with plan access and downloads.
Quick answers
Common questions
How do I know whether my setup fits the current planner?
Enter your measurements and site details in the Planner. It will check whether the setup matches the conditions it currently supports. A supported result is a planning result, not engineering, safety, code, or permit approval.
Can I change my answers before checkout?
Yes. You can go back and check your answers before checkout.
Can I download a free plan?
The current free starting points are available for online preview and planner customization. A printable download is not available for those designs yet.
What should I check before buying materials?
Review the full plan, quantities, package sizes, connections, site conditions, manufacturer instructions, and local requirements. Rough estimates may differ from final quantities and prices.
Where can I get help with a purchase or download?
Use the email option below for purchase access, checkout, receipt, or download problems. Do not send passwords, card details, payment keys, street addresses, project measurements, or other sensitive information.
Direct supportOne clear contact path
Still need help?
Email CatioPlanner Support for purchase access, checkout, receipt or download problems. Do not include passwords, card details, payment keys or sensitive project data.
[email protected]